Frequently Asked Questions
Welcome to the Solvo Medlink FAQ page! Here you'll find answers to common questions about our platform for connecting patients with concierge medical providers. If you don't see your question answered here, please don't hesitate to contact us.
For Patients:
What is Solvo Medlink?
Solvo Medlink is a mobile application platform that connects patients with qualified medical concierge providers in their local area, such as registered nurses offering in-home IV therapy and doctors/clinics offering personalized care.
How do I find a provider on Solvo Medlink?
Simply browse our directory within the mobile application. You can search by service type, location, and potentially other criteria to find providers that meet your needs.
Can I see the cost of services?
Providers on Solvo Medlink are encouraged to list their service fees directly on their profile for transparency. However, costs can vary, so we encourage you to review the provider's profile for pricing information or contact them directly.
How do I book an appointment?
Once you've found a provider you'd like to work with, you can typically request or book an appointment directly through the Solvo Medlink platform. The specific booking process may vary slightly depending on the provider.
Is Solvo Medlink a healthcare provider?
No, Solvo Medlink is a platform that facilitates connections between patients and independent medical concierge providers. We do not employ the listed providers or manage the delivery of their services. All care and financial arrangements are made directly between you and your chosen provider.
What kind of services can I find on Solvo Medlink?
You can find a variety of concierge medical services, including in-home IV fluid and vitamin infusions, personalized medical consultations, and other specialized care offered by registered nurses, APPs, doctors, and clinics. The specific services available will depend on the providers in your area.
Is my personal information secure?
Yes, we take data privacy and security seriously. Besides minimizing the information you are required to enter, we implement measures to protect your personal information. Please refer to our Privacy Policy for more details.
For Providers (RNs, Doctors, Clinics, APPs):
What is Solvo Medlink for providers?
Solvo Medlink is a mobile application platform designed to help you connect with potential patients seeking concierge medical services in their area. It allows you to create a professional profile, showcase your services, and manage appointment bookings.
How do I create a profile on Solvo Medlink?
You can sign up as a provider through our mobile application or contact us on our website. You will be guided through the profile creation process, where you can detail your qualifications, services offered, and pricing (optional).
I'm a new provider, can Solvo Medlink help me establish my business?
Absolutely! Solvo Medlink provides a platform to gain visibility and connect with your first patients. For providers who are not already established, you can essentially create your business presence on our directory and start seeing patients.
Do you offer tools to help manage my practice, like an EMR?
No, Solvo Medlink is strictly a directory platform focused on connecting patients with providers. Providers are responsible for selecting and implementing their own Electronic Medical Record (EMR) system to manage patient records, scheduling, and other practice needs.
How much does it cost to use Solvo Medlink as a provider?
The platform is subscription based for providers. Please visit our provider sign-up page for detailed pricing information.
How do I manage appointments through the platform?
Solvo Medlink provides tools to manage your appointment requests and bookings efficiently through our directory platform. You can set your availability, confirm appointments, and communicate with patients.
How do I communicate with potential patients?
We strongly recommend that communications with your patients be off the platform as we cannot guarantee HIPAA compliance on the platform.
What kind of support do you offer to providers?
We offer IT, and email support, in addition to FAQs responses, related to using our directory platform. Our goal is to provide you with the resources you need to connect with patients.
How do you ensure the quality of providers on your platform?
Our platform is strictly a directory. Please find a way to verify the quality of providers.
I am a Physician Assistant (PA). Are there any specific requirements for using Solvo Medlink?
Yes. For Physician Assistants, please be aware that if your state regulations require a collaborating physician, you will need to ensure you have the necessary collaborative agreement in place to provide services through our platform. It is your responsibility to comply with all state-specific licensing and collaborative practice requirements.
General Questions:
How do I contact Solvo Medlink support?
You can reach our support team through it@solvomedlink.com, support@solvomedlink.com or the contact form on our website.
Where is Solvo Medlink available?
Solvo Medlink is available nationwide across the United States. However, the availability of specific concierge medical services through our platform depends on the presence of registered providers (RNs, APPs, doctors, or clinics) in your particular geographic area. You can browse the app to see the providers currently listed in your region. As our network of providers continues to grow, you can expect to see more options becoming available in more locations.